AnswerClinic Cookie Policy
Effective Date: November 30, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, phone, or tablet) when you visit a website or use an application. They enable the website to remember your actions and preferences (such as login details or language settings) over a period of time.
2. Scope of This Policy
This Cookie Policy applies to the following services operated by AnswerClinic:
- The public informational website (www.answerclinic.com).
- The login and management portals within the AnswerClinic Mobile Application.
3. How AnswerClinic Uses Cookies
At AnswerClinic, we use cookies for the following essential purposes:
| Cookie Category | Purpose | Set by |
|---|---|---|
| Strictly Necessary | These are essential for the website and login portal to function correctly. They enable secure login, session management (to prevent constant logouts), and fraud prevention. | AnswerClinic |
| Functionality Cookies | These allow the website to remember choices you make (such as your username, region, or notification preferences) to provide a more efficient and personalized experience. | AnswerClinic |
| Performance and Analytics | These help us understand how visitors (doctors and the general public) interact with our website and application. We use tools like Google Analytics to improve navigation and performance. They do not contain PHI. | Third Parties (e.g., Google) |
4. Cookies and Protected Health Information (PHI)
AnswerClinic DOES NOT store Protected Health Information (PHI), such as clinical histories, diagnoses, or prescriptions, directly within cookies.
The security of sensitive medical information is managed through encryption and security mechanisms based on the AWS and Google Cloud infrastructure, not through browser cookies. Cookies are only used for the secure authentication of the user (the Provider) onto the platform.
5. Your Choices and Cookie Management
Most web browsers allow you to manage or disable cookies through your settings:
- Accept or Decline: You have the right to decide whether to accept or reject performance and functionality cookies.
- Disabling: You can configure your browser to reject all cookies or to alert you when a cookie is being sent. Please consult your browser's "Help" or "Settings" menu to learn how to modify these preferences.
Warning:
If you disable Strictly Necessary cookies, you may not be able to log in to the AnswerClinic portal, and the website or application may not function properly.
6. Third-Party Providers
As stated in our Privacy Policy, we use third-party services that may also use cookies. These include:
- Google Analytics: To measure web traffic and user interaction.
- Authentication Providers: Services that facilitate secure login and may use cookies to maintain an active session.
These third parties have their own privacy and cookie policies.
7. Changes to This Policy
We may update this Cookie Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" at the top.
8. Contact Us
If you have any questions about the use of cookies or this policy, please contact us:
Effective Date: November 30, 2025