Privacy Policy
Last Updated: November 30, 2025
1. Introduction
Welcome to AnswerClinic. This Privacy Policy describes how AnswerClinic ("we," "our," or "the App") collects, uses, stores, and protects personal and sensitive information from its users ("you," "Patients," and "Doctors").
AnswerClinic is a mobile application designed for medical management and professional healthcare services. By accessing or using our App, you agree to the practices described in this policy. We are committed to protecting your data and complying with applicable privacy laws and regulations regarding health information.
2. Data Controller and Contact
The entity responsible for the processing of data collected through the App is the AnswerClinic development team.
If you have any questions regarding this policy or the handling of your data, please contact us at:
3. Data We Collect
To provide our medical management services effectively, we collect the following categories of data:
3.1. Personal and Health Information (Sensitive Data)
Due to the medical nature of the App, we process sensitive data categories:
- Identity Data: Full name, government ID numbers, email address, phone number, and profile photographs.
- Medical Data (Patients): Clinical history, medical notes, diagnoses, prescriptions, lab results, and health-related documents.
- Professional Data (Doctors): Medical license number, specialty, certifications, and clinic details.
3.2. Financial and Payment Information
To process payments for consultations and services:
- We use Stripe SDK as our secure payment gateway.
- AnswerClinic DOES NOT store or have access to full credit card numbers or CVC codes. This sensitive financial data is processed directly through Stripe's encrypted infrastructure.
3.3. Technical and Device Data
We automatically collect certain technical information to ensure App stability and security:
- IP address and network type.
- Device model, operating system, and version.
- Unique device identifiers and push notification tokens.
4. Device Permissions
The App requires specific permissions on your mobile device to function. You may revoke these permissions at any time via your device settings, though this may limit certain features.
1. Microphone and Audio (RECORD_AUDIO)
Required to facilitate teleconsultations and record medical voice notes via Twilio Voice SDK.
Note: Consultations may be recorded for medical record-keeping purposes, subject to your consent upon initiating a call.
2. Camera and Photo Library
Required to capture or upload medical documents, prescriptions, or profile photos.
3. Location (ACCESS_FINE_LOCATION)
Used via Google Maps SDK to provide geolocation services for medical offices, verify service locations, or autocomplete addresses.
4. Storage
Required to download and save medical reports, invoices, or files to your device.
5. Notifications
Required to send appointment reminders, chat alerts, and status updates (via Firebase Cloud Messaging).
5. How We Use Your Information
We use the information collected for the following legitimate business and medical purposes:
- Clinical Management: To create and manage digital medical records and facilitate patient follow-ups.
- Communication: To enable secure voice calls and messaging between doctors and patients.
- Operations: To process payments, schedule appointments, and verify user identity.
- Security: To detect and prevent fraud or unauthorized use of the platform.
No Sale of Personal Data
AnswerClinic DOES NOT sell, rent, or trade your Personal Information or Health Data to third parties for advertising, marketing, or commercial purposes. Data is used strictly to provide the medical and administrative services offered by the App.
6. Third-Party Services (SDKs)
We integrate with trusted third-party service providers to deliver our services. These providers have limited access to data necessary to perform their functions and are contractually obligated to protect them:
| Service | Provider | Purpose |
|---|---|---|
| Firebase (Auth, Firestore, Analytics) | Google LLC | User authentication, real-time database, and notifications |
| Google Maps Platform | Google LLC | Maps, geolocation, and address autocompletion |
| Twilio Voice | Twilio Inc. | Infrastructure for secure voice calls and recording |
| Stripe | Stripe Inc. | Secure payment processing |
| AWS S3 | Amazon Web Services | Secure cloud storage for medical files and documents |
7. Data Security
We take data security seriously. We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption: Data is transferred via secure HTTPS/TLS protocols and stored in encrypted databases.
- Access Controls: Strict restrictions on who can access medical data within our infrastructure.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Data Retention and Deletion
We retain your personal and medical information only for as long as your account is active or as needed to comply with legal obligations (e.g., laws requiring the retention of medical records for a specific period).
Account Deletion (Right to be Forgotten)
In compliance with Google Play policies, you have the right to request the deletion of your account and associated data. You may do so via:
- In-App: Navigate to Settings → Delete Account.
- Via Email: Send a request to info@answerclinic.com with the subject line "Data Deletion Request."
Note: Certain medical records may be retained in an anonymized or blocked format if required by local health regulations, even after account deletion.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." You are advised to review this page periodically for any changes.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Last updated: November 30, 2025